Sandlings
Support.
Write to us below, or email hello@wawetc.com. Either way it reaches the same people, and we aim to reply within a few working days. It helps to tell us:
- your device model (for example, iPhone 17 or iPad Air);
- your iOS, iPadOS or macOS version (Settings › General › About);
- what happened, and what you expected to happen.
Want to send a screenshot or screen recording? Email it to hello@wawetc.com.
Frequently asked questions
How do I talk to the Sandlings?
Type to them, or tap the microphone and speak. The first time you use the microphone, your device asks for permission to use it and to recognise speech. You can say no and type instead; nothing else in the game needs the microphone.
Speech is recognised on your device wherever it supports that. On a device that doesn’t, Apple’s speech recognition service may process what you say. See our Privacy Policy.
What does Apple Intelligence do in Sandlings?
On devices that support Apple Intelligence, the Sandlings use it to understand what you say to them and to phrase their replies. It runs entirely on your device. You can switch it off with “Use Apple Intelligence” in the settings panel; their minds, memories and relationships work without it.
I can’t hear any sound
The sounds are deliberately gentle and follow your device’s Silent mode, so they won’t play while your iPhone is silenced. Check that:
- Silent mode is off (the Ring/Silent switch or Action button);
- your volume is turned up;
- “Quiet material sounds” is switched on in the settings panel.
Tilting my device doesn’t change gravity
Make sure “Tilt to change gravity” is switched on in the settings panel. Tilt uses your device’s motion sensors, so it isn’t available on Mac.
How do I turn off vibrations?
Switch off “Touch feedback” in the settings panel. Haptics are also turned off if you have disabled System Haptics in Settings › Sounds & Haptics.
How do I start Discovery again from the beginning?
Open the Discoveries book and choose “Start Over”. Your awards stay yours. This can’t be undone.
Will my worlds and Discoveries move to a new device?
Your worlds and progress are stored only on your device, never on our servers. They move to a new device if you restore from an iCloud or computer backup. If you delete the App without a backup, they are lost.
Do I need an internet connection or an account?
No. Sandlings has no accounts, sign-ins, ads or in-app purchases, and the game itself never connects to the internet. The only exception is speech recognition on a device that can’t do it locally, which may use Apple’s service.
I bought the App. How do I install it on another device?
Sign in to the App Store with the same Apple Account, tap your profile picture, then Purchased, and download Sandlings again at no extra cost. One purchase covers iPhone, iPad and Mac.
How do I request a refund?
All App Store purchases and refunds are handled by Apple, so we can’t issue refunds ourselves. You can request one at reportaproblem.apple.com.
Which devices are supported?
Sandlings runs on iPhone, iPad and Mac with iOS, iPadOS or macOS 26 or later.
Does Sandlings collect my data?
No. See our Privacy Policy for the details.
Legal
Your use of Sandlings is governed by Apple’s Licensed Application End User License Agreement. Our Privacy Policy explains how we handle information. Nothing on this page affects your statutory rights as a consumer.